This policy applies where you have paid Itqen Ltd for services under a separate contract or invoice. This website does not take payments; eligibility follows your agreed commercial terms and the sections below.
Eligibility
Refunds may be requested within 14 days of the original purchase, provided the service has not been substantially consumed. Usage-based and metered consumption is non-refundable once delivered.
How to request
Send refund requests to contact@itqenltd.com including your invoice or contract reference. We acknowledge requests within 2 business days.
Statutory rights
This policy does not limit your statutory rights under the Consumer Rights Act 2015 or applicable consumer protection law.